Terms of Service

1. Agreement and scope

By accepting a proposal, quote, or service request, you agree to these terms. The specific services, timelines, and deliverables are set out in your agreed scope of work.

2. Client responsibilities

You agree to provide accurate instructions, required content, approvals, and access needed for delivery.

Delays in feedback or approvals may delay delivery dates.

3. Revisions and extra work

Revisions are limited to the scope agreed in writing. Any additional features, pages, integrations, or redesign work outside scope requires a separate service request and may be charged separately.

4. Pricing, billing, and Stripe payments

Fees are stated in your proposal or invoice. Payments are processed securely via Stripe.

Invoices are due according to the payment terms on the invoice.

5. Non-payment and suspension

If payment is overdue by more than 14 days, we may suspend hosting services and/or access to the client portal at portal.matster2.com until outstanding amounts are paid.

6. Intellectual property

You retain ownership of your pre-existing brand assets and content. We retain ownership of our tools, templates, code libraries, and methods.

We retain intellectual property rights to demo websites and related demo deliverables until the final invoice is paid in full. On final payment, rights in the final agreed deliverables transfer to you, subject to third-party licences.

7. Client portal

The portal at portal.matster2.com is provided to manage account information, service requests, and project workflow. You are responsible for keeping login details secure and for activity under your account.

8. Third-party services

Your project may rely on third-party services (for example Stripe, hosting providers, APIs, or plugins). Their uptime, terms, and pricing are outside our direct control.

9. Liability cap

To the fullest extent allowed by law, our total liability for any claim relating to services is capped at the total amount you have paid us for those services.

We are not liable for indirect or consequential losses, including loss of profits, business, or goodwill.

10. Termination

Either party may terminate for material breach if that breach is not remedied within 14 days of written notice. You remain responsible for fees due for work completed up to termination.

11. Governing law

These terms are governed by the laws of England and Wales, and disputes are subject to its courts.

12. Contact

For contractual questions, contact us at [email protected].