Privacy Policy

1. Who we are

Matster2 is a UK-based software and web development agency providing websites, custom software, and AI-automated social media services to business clients.

2. Data we collect

We collect and process:

• Names
• Email addresses
• Transaction history and billing records
• Client portal account data and service request activity

3. Stripe and payments

Payments are handled securely via Stripe. We do not store full card details on our own systems. We retain transaction records necessary for billing, accounting, and support.

4. How we use personal data

We use personal data to:

• Deliver and manage contracted services
• Operate the client portal at portal.matster2.com
• Process payments and maintain financial records
• Communicate about service updates, support, and requests
• Protect our services from misuse and recover unpaid fees

5. Lawful basis (UK GDPR)

We rely on contract, legitimate interests, and legal obligations to process data.

Where consent is required (for example certain marketing communications), you can withdraw it at any time.

6. Data sharing

We share data only where needed to run our services, including with Stripe and relevant service providers.

We may also disclose data where required by law or to establish, exercise, or defend legal claims.

7. Retention

We keep personal data only as long as needed for service delivery and legal/accounting requirements.

Financial and transaction records may be retained for up to 6 years where required.

8. Security

We apply appropriate technical and organisational measures to keep personal data secure.

9. Your rights

You may have rights to access, correct, delete, restrict, or object to processing of your personal data.

You may also complain to the UK Information Commissioner's Office (ICO).

10. Updates to this policy

We may update this policy from time to time. The latest version is always published on this page.

11. Contact

For privacy questions or data requests, contact [email protected].